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  • How do I place an order?
    You can place an order on ayahayurveda.in by selecting your preferred Ayurvedic juices, adding them to the cart, and completing the checkout process.
  • Can I modify my order after placing it?
    Modifications may not always be possible after placing an order. Contact us at support@ayahayurveda.in immediately for assistance.
  • What payment methods do you accept?
    We accept credit/debit cards, UPI, Net Banking, and Wallet payments through secure payment gateways.
  • Can I pay via Cash on Delivery (COD)?
    Yes, we do offer Cash on Delivery (COD) Payment in case you don't wish the order to be prepaid.
  • How can I cancel my order?
    You can cancel your order within 2 days of placing it by emailing support@naturaptor.in with your order details.
  • What happens if I want to cancel my order after 2 days?
    If your order has already been processed for shipping, cancellation may not be possible. You can reject the delivery upon arrival.
  • Do you charge a cancellation fee?
    No, cancellations made within 2 days of ordering are free of charge.
  • What if I accidentally order the wrong product?
    Please contact support@ayahayurveda.in as soon as possible. If your order hasn’t been shipped yet, we may be able to modify it.
  • Can I return my Ayurvedic juice if I change my mind?
    No, Ayurvedic juices are perishable items and cannot be returned unless defective or damaged.
  • What if I receive the wrong product?
    If you receive an incorrect item, contact us within 2 days with pictures. We will arrange for a replacement.
  • How do I request a refund for a damaged product?
    Email support@naturaptor.in with clear images of the damaged product within 2 days of delivery. Once verified, we will process your refund.
  • When will I receive my refund?
    Refunds are processed within 5 business days after approval and will be credited to your original payment method.
  • Can I exchange my product for a different one?
    Exchanges are allowed only for damaged or defective items, subject to inspection.
  • Do I have to pay for return shipping?
    Yes, return shipping costs are the customer’s responsibility unless the product is defective or damaged.
  • How long does shipping take?
    Orders are shipped within 1 business day of payment confirmation. Delivery times vary by location and courier service.
  • What shipping carriers do you use?
    We use trusted domestic courier services and India Post for deliveries.
  • Do you offer free shipping?
    Free Delivery is provided on all Orders above ₹ 499. Shipping charges may vary based on location and order value. Any applicable charges will be displayed at checkout.
  • Can I change my delivery address after placing an order?
    If your order hasn’t been shipped yet, contact support@ayahayurveda.in to request an address change.
  • What if my package is delayed?
    We are not responsible for courier delays, but we will assist in tracking your package and aim to deliver your products to you intact and on time.
  • What should I do if I don’t receive my order?
    If your order hasn’t arrived within the estimated timeframe, contact us with your order number for assistance.
  • Are Ayah Ayurvedic Juices 100% natural?
    Yes, our juices are made from pure, fresh herbs with no artificial extracts.
  • Are your juices certified?
    Yes, they are GMP certified and manufactured in a hygienic facility.
  • Are your juices suitable for vegetarians and vegans?
    Yes, all our products are 100% vegan and plant-based.
  • Do you use preservatives or additives?
    No, our juices are free from artificial preservatives, additives, and synthetic chemicals.
  • How should I store the juices?
    Store them in a cool, dry place. Refrigerate after opening for best freshness.
  • What is the shelf life of your juices?
    The shelf life varies by product but is typically 12 to 18 months from the date of manufacturing. You can refer to Product Details Page for exact information.
  • Can I consume the juice if I have a medical condition?
    Please consult your doctor before consuming any Ayurvedic product if you have an existing medical condition.
  • How often should I drink Ayurvedic juices?
    It depends on your health goals. Refer to the product details page or product label or consult an Ayurvedic expert.
  • What information do you collect from customers?
    We collect name, email, address, payment details, and browsing history for order processing and service improvements.
  • Is my data secure?
    Yes! We use SSL encryption and secure payment gateways to protect your data.
  • Do you share my personal information with third parties?
    We do not sell or share personal data, except when required for order processing or legal compliance.
  • Can I opt out of marketing emails?
    Yes, you can unsubscribe anytime via the link in our emails.
  • How can I delete my account or personal data?
    Email support@ayahayurveda.in with your request, and we’ll process it as per our Privacy Policy.
  • Who owns Ayah Ayurveda?
    Ayah Ayurveda is owned by Naturaptor Private Limited, headquartered in Jaipur, Rajasthan, India.
  • How can I contact customer support?
    Email: support@ayahayurveda.in Phone: +91 - 7597094400 / +91 - 7597094499 Address: G - 2, Shivaji Apartment, A - 1, Station Road, Shivaji Nagar, Civil Lines, Jaipur, Rajasthan - 302006, India Working Hours: 9:00 AM - 7:00 PM (Monday - Friday)
  • Do you have a physical store?
    Yes we do have direct affiliated stores and is expanding. You can contact us to get the details of the store in your city / town.
  • Do you offer bulk discounts?
    Yes, for bulk orders, please contact support@ayahayurveda.in for special pricing.
  • Where can I read your Refund, Cancellation, and Privacy Policies?
    All policies are available on our Policy Pages section and in the bottom under Important Links Section
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